IT Operations Dashboard
Two companies, one IT team, zero lost tickets. An internal dashboard that turns scattered WhatsApp requests into tracked tickets and tasks — with clear visibility into team capacity.
01The Challenge
One IT team supported two companies through WhatsApp messages and verbal briefs.
Requests went untracked, support and development work collided, and assets, subscriptions, credentials, and overtime were scattered across spreadsheets.
02The Solution
An IT operations hub for both companies. Support requests become tickets with activity logs and stats, development work runs as projects and tasks, and the team's workload, leave, and overtime are visible in one place.
The same system tracks IT assets, maintenance schedules, software subscriptions, and a secure credential vault, alongside a knowledge base, announcements, a calendar, and reports.
03Main Modules
- IT support tickets with activity log and stats
- Projects and tasks with briefs and subtasks
- Team workload, leave, and overtime requests
- Asset inventory and maintenance schedules
- Software subscriptions tracking
- Credential vault
- Knowledge base, announcements, and calendar
- Reports and user management